crirkex Privacy Policy
Our complete and transparent commitment to how your personal information is collected, used, and kept secure.
Introduction and Overview
crirkex is a trusted online gaming platform in Bangladesh. By using our website crirkex.lat, you agree to the terms described in this privacy policy. We place the highest importance on protecting the personal information of our users.
This privacy policy applies to users residing in Bangladesh and is consistent with applicable laws and regulations of Bangladesh. This policy applies to all services on the crirkex platform, including slot games, live casino, cricket betting, virtual casino, and lucky dice.
We reserve the right to change or update this privacy policy at any time. For significant changes, we will notify you by email or through a notice on the platform. You are encouraged to review this policy regularly.
What Information We Collect
For the purpose of registration and providing services on the crirkex platform, we collect the following types of information. This information is used to improve our service quality and ensure the security of your account.
1.1 Information You Provide Directly
When you create an account or use services on crirkex, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account)
- Your chosen password (stored in encrypted form)
1.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser and operating system information
- Login and logout times and dates
- Game play history and betting activity
- Cookie and session data
- Website navigation data
1.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may verify certain information through trusted third parties. Information received in this way is also covered by our privacy policy and is protected in the same manner.
Purpose of Using Information
We use collected information only for lawful and specific purposes. crirkex never uses your personal information for unauthorized purposes or sells it to third parties.
2.1 Operating and Delivering Services
- Account creation, verification, and management
- Ensuring age verification (access only for those aged 21 or above)
- Processing deposits and withdrawals
- Providing gaming services and bonus offers
- Providing technical support and customer service
2.2 Security and Legal Compliance
- Ensuring account security and preventing fraud
- Complying with anti-money laundering (AML) regulations
- Enforcing responsible gaming guidelines
- Complying with legal orders or court directives
- Dispute resolution and complaints processing
2.3 Service Improvement
- Conducting analysis to improve user experience
- Planning new games and services
- Identifying and resolving technical issues
- Personalizing promotional offers and bonuses
Information Protection and Security
crirkex uses industry-standard security technology to protect your personal information. Our security measures protect your data from unauthorized access, modification, or disclosure.
3.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Passwords stored in encrypted form using bcrypt hashing technology
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-Factor Authentication (2FA) facility
3.2 Organizational Security Measures
- Access to data is restricted to authorized staff only
- Regular staff training on privacy and security
- Rapid response plan in the event of a data breach
- Regular backups and disaster recovery arrangements
Nevertheless, no method of transmitting data over the internet is completely secure. While we make every effort to protect your information, we cannot guarantee its absolute security.
Sharing Information with Third Parties
crirkex never sells your personal information for commercial purposes. However, for operational needs, information may be shared with third parties in certain specific circumstances.
4.1 Service Provider Partners
To operate our gaming services, we work with trusted technology partners such as Pragmatic Play, Spribe, JILI, and PG Soft. These providers may access only the limited information necessary to deliver the relevant service. They are also bound to protect your information in accordance with their own privacy policies.
4.2 Payment Processors
To complete deposit and withdrawal processes, necessary financial information is exchanged with bKash, Nagad, Rocket, Upay, and bank transfer services. These transactions are fully encrypted and secure.
4.3 Legal Requirements
We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or the requirements of applicable law. Such disclosure is made only where there is a legal obligation to do so.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, in such circumstances we will notify you in advance, and the new controller will also be bound to follow this privacy policy.
Cookies and Tracking Technology
The crirkex website uses cookies and similar tracking technologies to improve user experience and ensure the proper functioning of the platform.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and perform security verification.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to analyze platform usage and support improvements.
- Marketing cookies: Used to display relevant promotional advertisements.
5.2 Cookie Controls
You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
5.3 Local Storage
We may also use browser local storage, which stores session data and preferences on your device. This data is never shared with third parties.
Information Retention Period
We retain your personal information only for as long as it is needed to fulfill the purpose for which it was collected and to comply with applicable legal obligations.
6.1 Active Accounts
While your account remains active, we retain all your account information, transaction records, and gaming history.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period for legal, regulatory, and responsible gaming reasons. Financial transaction records are retained for the period required under Bangladesh's financial laws.
6.3 Deletion Requests
Beyond legal obligations, you may request the deletion of your personal information. Such requests must be made to our support team and will be processed to the extent possible within applicable legal requirements.
Your Rights
As a crirkex user, you have certain important rights regarding your own personal information. We respect these rights and are ready to help you exercise them.
7.1 Right to Access Information
You may request a copy of the personal information stored in your account at any time. We will provide that information after appropriate verification of your request.
7.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may correct it. Most information can be changed directly in account settings; otherwise, please contact the support team.
7.3 Right to Object to Processing
You may object to certain types of information processing, particularly marketing communications, and we will honor that request.
7.4 Right to Close Your Account
You may request to close your crirkex account at any time. Before closing your account, all pending transactions must be settled and any funds in the account must be withdrawn.
7.5 Right to Lodge a Complaint
You may submit any concerns or complaints about the processing of your information to our support team. We take all complaints seriously and aim to respond promptly.
Protection of Minors' Information
crirkex is an adults-only gaming platform. Our services are for those aged 21 or above only. We do not knowingly collect any personal information from minors.
If we are informed that a person has registered in violation of the age limit, we will immediately delete that account and all associated information. Parents are encouraged to remain aware of their children's internet use.
International Data Transfer
Our servers and third-party service providers may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. However, for any international transfer, we ensure that the standard of protection is consistent with our privacy policy.
We use standard contractual clauses and other safeguards for data transfers, so that your information is always properly protected.
Contact and Complaints
If you have any questions, comments, or concerns about this privacy policy, please contact us. Our data protection team will give proper consideration to each of your requests and respond as quickly as possible.
Privacy Contact
Email: [email protected]
Live Chat: Active 24/7 (in Bengali)
We generally aim to respond to your complaints or requests within business days. More complex matters may take a little longer, but we will keep you informed at every step.
For more information about our privacy policy, visit our FAQ page, or read our Terms and Conditions. Detailed information on safe gaming can be found on our Responsible Gaming page.